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Personal Meet & Greet Services
Coming or Going?
We've Got You Covered.
Whether you are arriving to, departing from or connecting through the airport, an Airport Butler Concierge will make the travel day as seamless as possible.

Departing

curb to gate

An Airport Butler Concierge will greet client(s) curbside upon arrival to the airport and will stay by their side until they are boarded and the plane pushes back for takeoff.

Show Departure Services
Departure Services Include:

Monitor flight status and notify client(s) of flight timeliness or updates

Concierge greeting of client(s) at designated point of arrival and assist with luggage and check-in process

Escort through Fast Track security lane (YVR)

Escort through US Immigration (when applicable) (YVR)

Coordinate Lounge reservations, shopping, dining or spa arrangements* (by request - additional fees may apply)

Escort direct to gate and arrange pre-boarding of flight

Continuous contact with family, friend or travel agent with updated travel details

Assistance during a flight cancellation or delay

Client(s) can request a concierge who speaks their preferred language*

Optional Services Lounge Services

Arriving

gate to curb

An Airport Butler Concierge will greet client(s) as soon as they get to the arrival gate and will stay by their side until they are connected with their ground transportation.

Show Arrival Services
Arrival Services Include:

Monitor flight status and notify client(s) of flight timeliness or updates

Concierge greeting of client(s) at flight arrival gate

Escort from arrival gate through Customs Hall & Immigration process (when applicable) (YVR)

Assistance with luggage collection

Continuous contact with a family, friend or travel agent with updated travel details

Escort client to selected transportation service

A convenient private parking bay is available for client(s) using a car service (YVR)

Client(s) can request a concierge who speaks their preferred language*

Optional Services Lounge Services

Connecting

gate to gate

An Airport Butler Concierge will greet client(s) as soon as they get to the arrival gate and will stay by their side until they are boarded onto their connection flight and the plane pushes back for takeoff.

Show Connection Services
Connection Services Include:

Monitor flight status and notify client(s) of flight timeliness or updates

Concierge greeting of client(s) at flight arrival gate

Escort from arrival gate through Customs Hall & Immigration process (when applicable) (YVR)

Escort to connecting/departing gate and arrange pre-boarding of flight

Continuous contact with a family, friend or travel agent with updated travel details

Coordinate Lounge visit, shopping, dining or spa arrangements (by request - additional fees may apply)

Assistance during flight cancellation or missed connection

Client(s) can request a concierge who speaks their preferred language*

Optional Services Lounge Services
*Subject to availability. Visit Optional Customized Services page for more information.